Jerry Fisher |
5639 Dapple Court, Indianapolis, In 46228 |
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jfisher57@comcast.net " Cellular 317-402-8562 " Work 317-899-6966 " Home 317-293-9963 |
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CIO/IT Manager/Systems Manager/Network Systems Manager |
Summary |
Currenty an IT professional who has worked in all aspects of computer technology since 1987; support and manage all voice and data systems in the home office, as well as three regional offices in Los Angeles, Philadelphia, and Montreal; ensure proper operation of Oracle and SQL databases; responsible for training and help desk support for all software and hardware in the company including Microsoft Office applications, operating systems, MRP software, and MS Exchange Server, and contact person for hardware and software vendors with decision-making responsibility for all voice and data purchases. Have attended school in Computer Technology at Indiana University Purdue University Indianapolis, and have taken educational courses at New Horizons Learning Center In Indianapolis, Indiana. |
Experience |
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Standard Change- Makers, Inc., Indianapolis, Indiana |
1987 to Present |
M.I.S. Manager |
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Built systems from scratch for users running client PC's and have installed operating systems from MS DOS through Windows Server 2003. Have built systems running Digital Equipment VMS and HP Unix, supported all systems after installation, and responsible for networking architectural and it's proper operation. |
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Prior to my taking this position, all corporate computing was handled by a service bureau. Brought the first computer system into the company and researched and aquired the first accounting system installed at the corporate office. When it was time for an upgrade, responsible for the evaluation of the MRP system that is currently in place was done. |
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Outsourced server support and improved the communications infrastructure. |
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Monitored network systems and dealt with the resolution of all system problems. |
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Participated in pricing and contract negotiations. |
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Performed hardware Y2K compatibility tests and upgrades. |
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Performed job scheduling to ensure timely, accurate processing and ensure balancing of job runs. |
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Organized and facilitated a group-wide document management system. |
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The Nik-O-Lok Company, Indianapolis, Indiana |
1982 to 1987 |
National Service Manager |
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Responsibility for every aspect of customer support. Managed 13 District offices throughout the United States and Canada. Interacted directly with customers to solve whatever problems or questions they had. |
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Developed a system to send replacement equipment to customers who were willing to make repairs on their own and have their old equipment picked up by a shipper and returned to the home office. |
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The Nik-O_Lok Company, Indianapolis, Indiana |
1978 to 1982 |
Administrative Assistant |
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Duties included assisting the National Sales Manager in all aspects of his job. Managed a self-funded health care plan administered by a 3rd part administrator. Calculated all claims before payment and verified, after the claims were processed' that they were paid correctly. Responsible for organizing and coordinating the annual corporate sales meetings. |
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Handled inbound sales duties, including order entry processing and fulfillment. |
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Resolved billing questions and disputes, initiated customer calls, and performed data entry. |
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Supervised order management, customer relations, chargeback resolution, and collections. |
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Managed workers' compensation and OSHA compliance. |
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Managed comprehensive benefits program including personal policies. |
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Performed all new employee orientations and administered the company benefit plans. |
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Helped interpret and guide employees through benefits selection. |
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Planned modifications to current benefit programs. |
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Made arrangements with local medical facilities to treat injuries. |
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Presented company policies, procedures, philosophy, and benefits to new employees. |
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Administered employee health and life insurance plans. |
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Created, designed, implemented, and updated personnel manuals for entire corporation. |
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Interacted with all personnel, from executives to employees on the manufacturing lines. |
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Calculated and paid all Sales & Use, Property, and Business License Taxes |
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Education |
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Indiana University Purdue University at Indianapolis, Indianapolis, Indiana |
1987 |
Coursework in Computer Technology - Part Time - Evening Classes |
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Indiana University, South Bend, Indiana |
1978 |
B.S., Business, Minor: Art History |
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Major Concentration: Marketing |
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Indiana University, Bloomington, Indiana |
1976 |
Associate, Business |
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Associate of Science - Management & Administration |
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Skills |
Platforms: Dos 6, WIndows 3.1/95/98/Me/2000/XP/2003, VMS, HP/Unix |
Applications: Microsoft Office Products, Exchange Server, SQL Server, Oracle, Vault Server |
Specialized Training |
Certificate of Achievement, 2001. Microsoft Course 1562 Designing a Microsoft 2000 Network Services Infrastructure |
Certificate of Achievement, 2001. Microsoft Course 1561 Designing a Microsoft Windows 2000 Directory Services Infrastructure |
Certificate of Achieevment, 2001. Microsoft Course 2072 Administering a Microsoft SQL Server 2000 Database |
Certificate of Achievement, 2001. Microsoft Course 2153 Supporting a Network Infrastructure Using Microsoft Windows 2000 |
Certificate of Achievement, 2001. Microsoft Course 2152 Supporting Microsoft Windows 2000 Professional and Server |
Certificate of Achievement, 2001. Microsoft Course 2154 Implementing and Administering Microsoft Windows 2000 Directory Services |
Certificate of Achievement, 2001. Microsoft A+ Certification |
Certificate of Achievement, 2000. Microsoft Course 2151 Microsoft Windows Network and Operating System Essentials |
Essentials |
Certificate of Achievement, New Horizons Computer Learning Center, 2000. Beginning Outlook 98 |
ZD University, 1999. Certificate - Introduction to Unix |
Oracle Education, 1999. Certificate of Achievement - Oracle 8 Backup and Recovery |
Oracle Education, 1999. Certificate of Achievement - Oracle 8 Database Administration |
ZD University, 1999 to 1999. Certificates - 4 Part - Introduction to HTML |
Oracle Education, 1999. Certificate of Achievement - Introduction to Oracle: SQL and PL/SQL |
Certificate of Achievement, 1999. HP Educational Services - System and Network Administration I |
Certificate of Achievement, 1999. HP Educational Services - Fundamentals of the Unix System |
Certificate of Achievement, New Horizons Computer Learning Center, 1999. Beginning HTML |
Certificate of Achievement, New Horizons Computer Learning Center, 1997. Beginning Excel 97 |
Certificate of Achievement, New Horizons Computer Learning Center, 1997. Beginning Word 7.0 |
Certificate of Completion, 1993. Cognos - Introduction To Powerhouse |